Confederation of Real Estate Developers’ Associations of India (CREDAI) is the apex organization representing more than 11,940 real estate developers spread across 23 states and 170 city chapters. Since its inception in the year 1999, CREDAI has worked consistently to improve the standards of fairness, transparency and ethical behavior in the real estate sector. A code of conduct in this regard has also been signed by all our members. We believe that self-regulation by the Industry is the first tier of regulation which can save precious time and money. Based on this, Consumer Grievance Redressal Forums have been established at all levels in CREDAI. CREDAI NCR is the NCR Chapter of CREDAI primarily covering cities falling in NCR region of Country i.e. Gurgaon, Faridabad, Sohna, Dharuhera, NH1 Belt i.e. Kundli, Sonipat, Panipat, Noida, Greater Noida, Yamuna Expressway, Ghaziabad, Bhiwadi, Neemrana and adjoining regions. All leading developers of the region are its member.
The major function of CREDAI NCR is media interface / interaction on behalf of Real Estate Industry in NCR region and to act as a bridge between the member Developers and the Government so that issues faced by the Real Estate member Developers on daily basis could be taken-up with the Government. Secondly, the key members / Office Bearers, CREDAI NCR helps the Government in finalizing the policy documents by submitting required inputs on different bills etc. related to Real Estate Industry. Thirdly, it provides a platform to Real Estate Developers wherein every member developer gets support of a peer group which is committed to working in the interests of the real estate industry as a whole, by which different issues of each and every individual member developer ranging from taxation to policy gets addressed. Fourthly, News related to Real Estate of the Country is being disseminated among member developers on daily basis.
Carrying forward its commitment to reach out to people with special needs, CREDAI NCR also undertook project by the name of 'Anand Niwas' involving construction of low cost houses at Savda Ghevra Resettlement Colony, Near Munduka and Bahadurgarh areas of the Capital. Through project 'Anand Niwas', the organization not only aims to empower the urban poor but also promises sustainable development in communities in which it operates. As one member in each family is differently-abled, special care has been taken to incorporate differently-abled-friendly features in the construction process. Each house comprises of a living room, a kitchen and an attached toilet with underground septic tank providing good living conditions to the underprivileged section of the society. With the implementation of Project Anand Niwas, CREDAI NCR's contribution in the field of corporate social responsibility continues unabated with its renewed mission to serve the differently abled and needy across the NCR region.
CODE OF CONDUCT
CREDAI also has a common Code of Conduct which is being followed by all its
members. This Code of Conduct was earlier drafted with an ultimate aim of
transparency between Member Developers / Builders and their respective
The fundamental objectives of the said Code of Conduct are as follows:
(i) To promote the high standard of real estate development and construction activities so as to promote transparency in system;
(ii) To maintain the honor and dignity of Developers in general and to secure a spirit of friendly co-operation between the Developers and their customers;
(iii) To establish honorable and fair dealing of the Developers with their customers;
(iv) To promote brotherhood amongst the members of the Association;
(v) To ensure that Developers discharge their responsibilities to the Society in a fair, transparent and efficient manner.
For the aforesaid objectives the members of the CREDAI NCR have adopted the common Code of Conduct, both in letter and spirit.
CONSUMER GRIEVANCE REDRESSAL FORUM
The complaints of consumers associated with member developers of CREDAI are successfully resolved at CREDAI's Consumer Grievance Redressal Forum. The Consumer Grievance Redressal Forum has been enacted to provide better protection to the interests of customers connected with the "member real-estate developers - CREDAI NCR" and for that purpose to make provision for the establishment of authorities for the settlement of customer's dispute and other related matters.Apart from above, the Consumer Redressal Forum of CREDAI NCR has proved to be an effective method to standardize and regulate the working of real estate developers. Having succeeded in its mission to align the faith of consumers with the member builders, Consumer Redressal Forum continues to take up the case against any unfair practices and improve the image of real estate developer in terms of standards of delivery vis-a-vis commitments among present and prospective buyers, the government and the media.
The mechanism consists of the respective developer downloading the complaint lodged by the buyer from the website and submitting the number of days that will be needed for resolution of the complaint ranging from 7 to 45 days depending on the nature of the complaint. The developer is expected to adopt standard procedures, protect buyer's interest and embrace transparent practices.
Provision has been made for experienced developers legal and Technical experts to facilitate such resolutions. The panel consists of Retired Justice, technical experts and legal advisers.
Having succeeded in its mission to align the faith of consumers with the member builders, Consumer Redressal Forum continues to take up the case of grievances and implement self regulation of the Industry in terms of standards of delivery vis-a-vis commitments among present and prospective buyers, the government and the media.
There are 5 chapters of CREDAI NCR:
|1. CREDAI NCR Delhi||:||Developers from Delhi and all others at 2,3,4 and 5 are affiliated to CREDAI NCR|
|2. CREDAI NCR Western UP||:||Developers from Ghaziabad, Noida, Greater Noida and Yamuna Expressway|
|3. CREDAI NCR Bhiwadi||:||Developers of Bhiwadi and Dharuhera|
|4. CREDAI NCR Ghaziabad Region||:||Developers from Ghaziabad Region|
|5. CREDAI NCR Haryana||:||Developers from Gurgaon, Faridabad,Panipat, Sonipat & Bahadurgarh|
All the said zones under their respective sub-chapters are working smoothly and successfully under the umbrella of CREDAI NCR.